Blog

  • How to run an internal communication survey
  • Surveys are a great way to gain feedback from your employees, especially when they form part of a bigger internal communication audit. It’s not possible to speak to all employees in interviews and focus groups, so surveys are a good way of ensuring people feel that they have a voice that’s being listened to. There […]


  • How to audit your internal communications for future success
  • I’m frequently asked to run internal communication audits for clients and it’s one of my favourite types of work to do. I love getting under the skin of an organisation, speaking to people about what really matters to them and having the opportunity to make a real difference. Recently I had the opportunity to run […]


  • Highlights from PR Week’s Strategic Internal Communication conference
  • On 6 and 7 November, internal communicators gathered for the annual PR Week Strategic Internal Communication conference. Speakers included Rose Riera from Siemens, Jo Bleasdale from BT Consumer, Amanda Atkinson from Salesforce and Jessica Latimer from Sky. I’ve included my highlights from four sessions that stood out for me:


  • Discussing the language of cancer on ITV’s Lorraine
  • This month I was asked to appear in a segment on the ITV morning show Lorraine to discuss the language of cancer. Both the language around cancer and what to say to people that have been diagnosed. You can watch the piece on ITV’s website. For me this was an exciting opportunity to raise awareness […]


  • Becoming an IoIC Fellow
  • I was thrilled to recently find out that I’m now a Fellow of the Institute of Internal Communication (IoIC). Being a Fellow means that you’ve been recognised as making a significant contribution to the internal communication profession. I filled out my application on and off over the summer, agonising over every detail, and dealing with […]


  • Email is not the enemy
  • Once upon a time email was the answer to all our problems. But in recent years we’ve fallen out of love with it, resenting its intrusion into our lives at all hours of the day. So, how can we turn the tide of opinion, and ensure that email reclaims its place as a valuable channel […]


  • 7 top tips for credible communication
  • Often the perception of internal communication is far from where we want it to be. But with large numbers of IC pros not a member of any professional body or investing in CPD, is it any wonder Developing our credibility needs to be a priority for IC pros. Find my top seven tips for doing just […]


  • The privilege of running a focus group
  • Why focus groups are a great reminder of the privileged role we play inside organisations.


  • Top tips for solo internal communicators
  • It can feel pretty lonely when you’re an IC team of one, being pulled in all directions with little to no budget or resource. But it doesn’t have to be that way. It’s a tough gig being a solo internal communicator. The industry seems to be constantly talking about being trusted advisers, measuring ROI and […]


  • What’s involved in becoming #CIPRQualified?
  • On Thursday I was thrilled to find out I had passed my CIPR Specialist Diploma in Internal Communication with PR Academy. It was a big investment in my continuing professional development, both time-wise and financially, but I believe it was worth it. Taught at master’s degree level, it was a six-month process, involving four full […]


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